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Your Privacy Matters

Privacy Policy

We are committed to protecting your privacy and being transparent about how we handle your data.

Overview

This Privacy Policy describes how “Reebuy” a business operated by Reebuy Escrap., with its registered office at H no 100, Churiya Mohalla, Tekhand Village, Okhla Industrial Estate Phase I, New Delhi-110020, ("Reebuy" "we," "our," or "us"), collects, uses, discloses, and protects the personal information of users("you" or "user") through our website, mobile application, and related services.

What Data We Collect

We may collect the following types of information:

a. Personal Information:

  • Name, phone number, email address
  • Billing/shipping address, PIN code
  • Identity proof (only where legally required)

b. Sensitive Personal Data:

  • Payment information (UPI ID, card/bank details—processed via secure gateways)
  • Login credentials (encrypted)

c. Technical and Usage Information:

  • IP address, browser type, device information
  • Page views, app interactions, clickstream data

Legal Basis for Processing

We process your data only when one or more of the following apply:

  • Performance of a contract (e.g., completing your order)
  • Your explicit consent
  • Compliance with legal obligations
  • Legitimate interest (e.g., fraud detection, customer support)

How We Use Your Information

Your data is used for:

  • Fulfilling and delivering orders
  • Customer support and grievance resolution
  • Sending service updates and offers (with consent)
  • Detecting and preventing fraud or abuse
  • Complying with applicable laws

Sharing of Your Information

We may share your data only with:

a. Trusted third parties, such as:

  • Payment processors
  • Logistics and delivery partners
  • Web hosting and analytics providers
  • SMS/email communication partners

b. Government Authorities:

Only when required by law, court order, or regulatory direction.

Retention of Data

We retain your data:

  • As long as your account is active
  • As required for legal tax,
  • Or accounting purposes.
  • Or until you request deletion (subject to legal obligations)

Your Rights Under Indian Law

As per the DPDP Act, 2023, you have:

  • Right to Access
  • Right to Correction
  • Right to Erasure
  • Right to Withdraw Consent
  • Right to Grievance Redressal

Data Security

We use industry-standard encryption (SSL/TLS), ISO/IEC 27001-compliant infrastructure, firewalls, and strict access controls.

Children's Privacy

We do not knowingly collect data from individuals under the age of 18. If you are a parent or guardian and believe your child has shared data with us without consent, please contact us.

Grievance Officer

  • Grievance Officer:Suhail Fareedi
  • Email:contactus@reebuy.in
  • Phone:+91-9540777752
  • Response Time:Within 15 working days
  • Address:H no 100, Churiya Mohalla, Tekhand Village, Okhla Industrial Estate Phase I, New Delhi-110020.

Updates to this Policy

We may update this policy. Updated versions will be posted here.